eXpress Account Help

1. What is eXpressAccount.com?

eXpressAccount.com offers a suite of services to keep you in touch with your loved ones, friends, and family members that are in facility. We offer the convenience of sending funds to residents in a safe and secure manner, on-line, without the hassle, time, and cost normally associated with driving to the facility. Additionally, we now offer the ability to send care packages and purchase phone cards/phone time directly on our website. Our newest service allows you to send electronic messages to residents - these messages can either be viewed using our Kiosks inside the facility or are printed and delivered to the resident by staff. All of our services are designed to help you and your family and provide a means of staying in touch; we also offer a Community Forum where you can share your experiences with others.

2. What services are offered to facilities in my region?

You can search our system to see what services we provide to the facilities in your area by clicking here. Note that while we may provide service to a facility, we may not be able to provide all services - for example, we may allow direct resident fund deposits, but not care packages. The services offered depend on what arrangement we are able to make with the facility and their current related service vendors.

3. How do I send money?

After checking for services provided to the facility in your area (click here), first create an account (it's free), add your address and credit card (this is a secure site), and then click the 'Send Money' menu link once you are logged in. Our easy-to-use Wizard will take you through the steps of selecting the facility and resident, and completing the transaction. Deposited funds are immediately available to the resident. Note that service fees may apply and will vary depending on the facility.

4. How do I send a care package?

After checking for services provided to the facility in your area (click here), first create an account (it's free), add your address and credit card (this is a secure site), and then click the 'Send Care Package' menu link once you are logged in. Our easy-to-use Wizard will take you through the steps of selecting the facility and resident, and completing the transaction. Care packages are delivered to the resident based on the facilities delivery schedule. Note that service fees may apply and will vary depending on the facility.

5. How do I send a phone card?

After checking for services provided to the facility in your area (click here), first create an account (it's free), add your address and credit card (this is a secure site), and then click the 'Send Phone Card' menu link once you are logged in. Our easy-to-use Wizard will take you through the steps of selecting the facility and resident, and completing the transaction. In many facilities this phone card or phone time will be immediately available to the resident after you have purchased it. Note that service fees may apply and will vary depending on the facility.

6. How do I send messages?

After checking for services provided to the facility in your area (click here), first create an account (it's free), add your address and credit card (this is a secure site), and then click the 'Send Mail' menu link once you are logged in. Then create a New Contact by clicking 'New Contact' in the left menu - add the Contact by selecting the state, facility, and resident. Note that some facilities may require approval before you are permitted to message back-and-forth with a resident - if this is the case it will tell you once you have saved the New Contact. You can then send a message by clicking the 'New Mail' in the left menu. The message is sent immediately, but is subject to review by facility staff before being delivered. Some facilities print the messages and deliver them to the resident, while others use our Kiosks allowing the resident to read their message almost immediately after it is sent. You can also read messages sent to and from residents by clicking the 'Inbox' or 'Outbox' buttons on the side menu. Note that service fees may apply and will vary depending on the facility.

What are the benefits of creating an Account?

Creating your own eXpress Account gives you access to additional eXpressAccount.com features that are not available as a Guest user. The website can remember your personal account information so that you do not have to re-enter it. Additionally, it will track Account History such as past purchases and provide access to Account-only services such as Messaging and Forums. There is no cost to create an Account nor any obligation to do so.

7. What are the fees?

Convenience fees vary depending on a number of factors including our agreement with the facility and the facility's vending, commissary, and phone service proviers, the dollar amount, the type of services you are using (ie. deposit, care package, phone card, and/or message), the resident's account status, and your Account history. The fees are applied toward the cost of processing the financial transactions, providing the service, and in some cases inmate programs (depending on the arrangement with the facility). The fees are calculated for you when you step through the Send Money / Care Package / Phone Card Wizard and are added to the Total for your transaction.

8. Who do I contact for help/support?

Please call 1-866-436-3835. Email support@eXpressSoft.net